Privacy Policy

Effective Date: November 2025

Welcome to ELSOAR. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our platform, or communicate with a therapist through ELSOAR.
By using ELSOAR, you agree to the terms of this Privacy Policy.

1. About ELSOAR

ELSOAR is an online platform that connects individuals with licensed therapists in their location. We are not a healthcare provider, but we facilitate access to mental health professionals for counselling and therapy services.

2. Information We Collect

We collect information to match you with a suitable therapist and provide a secure experience on our platform.

A. Information You Provide

  • Personal details: name, date of birth, gender, and contact information (email, phone number, city/province/state).
  • Account details: username, password, and preferences.
  • Health-related information: details you choose to share during registration or communication to help us match you with a therapist.
  • Payment information: if you purchase therapy sessions, we collect billing details through our secure payment processor.

B. Information Automatically Collected

  • Device information, browser type, and IP address.
  • Usage data such as pages visited, time spent, and referral source.
  • Cookies and similar technologies to improve your experience (see Section 8).

3. How We Use Your Information

We use your information to:

  • Match you with a therapist in your location.
  • Provide and improve our platform and services.
  • Communicate with you about appointments, updates, and support.
  • Process payments and manage your account.
  • Comply with legal, regulatory, or safety requirements.

4. Sharing Your Information

We may share your information only in the following situations:

  • With your therapist: to provide you with appropriate care.
  • With service providers: such as payment processors, IT support, and hosting providers, under strict confidentiality agreements.
  • For legal reasons: when required by law or to protect rights, safety, or property.

Your therapist is independently responsible for protecting the privacy of your health information and may have their own privacy policy.

5. Data Security

We use industry-standard encryption and security measures to protect your data.
However, no online platform is 100% secure. We encourage you to use strong passwords and keep your login information private.

6. Your Choices and Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for data processing.
  • Request a copy of your data.

To exercise these rights, contact us at info@elsoar.net.

7. Data Retention

We retain personal information only as long as necessary to provide services or comply with legal obligations. Once data is no longer needed, it is securely deleted or anonymized.

8. Cookies and Tracking Technologies

We use cookies to improve user experience, analyze traffic, and personalize content.

You can manage or disable cookies through your browser settings.

9. Children’s Privacy

ELSOAR is intended for users aged 18 and older.
 We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information may be stored or processed in Canada or the United States.
We take steps to ensure your data is protected regardless of where it is processed.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review it regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

ELSOAR Support Team

Email: info@elsoar.net
Website: https://elsoar.net/
Address: #3-1750 The Queensway, Etobicoke. ON M9C 5H5